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FAQ

1- What are "pay sites"?
Pay Sites are exclusive websites where the customer sign an account and has full access to watch all videos on line.

2- If I sign an account can I download the videos?
No, you can only watch the videos online, never download them.

3- How can I cancel a free trial plan?
The New MFX free trial plan signature IS NOT automatically renewed and your signature will expire in 2 days.

4- How can I cancel a monthly signature plan?
You can cancel a monthly signature plan by accessing your account in our main website NEWMFX.COM with your user name and password (DASHBOARD -> BILLING INFORMATION -> YOUR PAYSITES). Or you can send a message through contact in our website.

5- I bought a video. How can I download it?
You can download your video by accessing your playlist after you enter your account with your password and selecting the quality chosen for download.

6- I didn't receive the web link to confirm my registration. What can I do?
Please, contact us through our website contact área. We would like to assist you even faster, so please fill up the contact form using the email registered in your account.

7- I don't recognize a purchase / charge. What should I do?
You should, please, contact us through our website contact area. To make our feedback quicker, let us know in the message the date of the purchase with the last 4 numbers of the credit card used.

8- Which name is going to show up at my credit card bill?
The name is going to show in your credit card bill is Ricardo Fernandes Baptista ME or AGENCIA MANGA

9- Can I use debit card / paypal? No, we only accept credit cards.

10- I can´t watch / download a video. What can I do?
Please, contact us through the contact area in our website. To get a quicker answer fill up the form using the email registered in your account and the title of the chosen scene.

11- I lost my password. What should I do?
You can recover your password by clicking the link FORGOT PASSWORD in our web site at the login page or by contacting us through contact area and filling up the form with the email registered in your account.

12- How can I buy a custom video?
To buy a custom video you must contact us through the link CUSTOM VIDEO in our homepage.